This policy explains in detail how your personal data, payment information, and browsing experience are protected on the kg992 platform. We believe transparency is the foundation of trust.
Last Updated: January 2026
We collect various types of information while you use the kg992 platform to provide you with the best experience and keep your account secure. Our data collection is fully transparent — you'll always know what we collect and why. The categories of data we collect are detailed below.
When you register, we collect your name, date of birth, email address, phone number, and Bangladesh address. This information is required to verify your identity and complete account verification (KYC). Your national ID or passport details may also be requested where necessary to meet legal obligations. All information you provide is stored under strict security measures and cannot be accessed by any unauthorized party.
When you use the kg992 website or app, your device type, operating system, browser name and version, IP address, and screen resolution are collected automatically. This technical information is used to improve platform performance and detect suspicious logins. It also helps us deliver a smoother experience for mobile users. This data is not used on its own as personally identifiable information (PII).
When you make deposits or withdrawals, we collect your BDT transaction details, mobile banking numbers (e.g., bKash, Nagad, Rocket), and transaction amounts. Full bank card numbers or complete account credentials are never stored on our servers — all payment processing is handled through secure third-party gateways. Transaction history is retained for a defined period to monitor financial activity and prevent fraud.
We collect data on which games you've played, how long your sessions lasted, which bonuses you used, and how often you visited each page. This behavioral data helps us tailor your experience to your preferences and show you relevant offers. It also plays a role in our responsible gaming practices by helping us identify unusual playing patterns.
Kg992 uses collected data only for specific, legitimate purposes — no data is processed unnecessarily. Our data use policy is fully transparent, so you can always find out which data is being used and why. The main use cases are outlined below.
Your information is used to complete registration, verify your identity, and secure your account. Login records and device history are reviewed to prevent unauthorized access.
Financial data is used to process deposits, withdrawals, and bonus payments accurately. It also helps prevent fraud and ensure compliance for BDT transactions.
Your contact information is used to send you important account updates, security alerts, and promotional offers. You can opt out of promotional notifications at any time, though essential account-related messages will continue to be sent.
Usage data is analyzed to improve the user experience, plan new features, and resolve technical issues faster. All analytics are aggregated and conducted without identifying any individual user.
We retain and process data as required to comply with applicable laws and regulatory guidelines in Bangladesh, including Anti-Money Laundering (AML) rules and suspicious transaction reporting obligations.
The kg992 website and mobile platform use cookies and similar tracking technologies to make your browsing experience smoother and more personalized. Cookies are small text files stored on your device that help remember your preferences and session details on future visits. We are fully transparent about our use of cookies and give you control over them.
These cookies are essential for maintaining login sessions, validating security tokens, and keeping core platform functions running. Without them, the site cannot work properly, so they cannot be disabled.
Analytics cookies help us understand which pages get the most traffic, how fast they load, and where issues occur. This data is processed in aggregate and cannot be used to identify any individual user.
This cookie remembers your language preference, theme settings, and dashboard customization. You won't need to reconfigure everything on your next visit — the platform automatically recalls your preferences.
You can delete or disable cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect how certain features of the site work. For any questions about managing cookies, please contact our FAQ View on page.
Kg992 uses industry-standard technology to protect your data and applies reasonable retention periods. All data is stored securely while your account is active, and information that is no longer needed is deleted unless we are required to keep it by law or regulatory obligation. Even after you close your account, certain data may be retained for up to five years to meet legal requirements.
All your data is transmitted via SSL/TLS encryption and stored on servers using AES-256 encryption, ensuring that even if data is intercepted in transit, it cannot be read.
Only authorized personnel may access your data, and only within the scope of their specific responsibilities. Two-factor authentication (2FA) and role-based access controls are actively enforced.
Our security team monitors systems around the clock. Any suspicious activity is acted on immediately, and you will be notified if necessary.
Regular backups are stored in secure infrastructure so your data is never lost due to a technical issue. Backup data is protected using the same encryption standards as your primary data.
Data retention periods vary by type. General browsing logs are kept for up to 90 days, transaction records for a minimum of three to five years, and account information for as long as your membership remains active. In the event of a data breach, we will notify affected users within the timeframes required by applicable law. We continuously update our technology and processes to maintain the highest data protection standards.
Kg992 does not sell, rent, or share your personal data with third parties for commercial purposes. That said, delivering our services may require sharing limited information with trusted partners. In every case, only the minimum necessary data is shared, and those partners are required to uphold the same privacy standards we follow.
Every registered user on the kg992 platform has the following rights over their personal data. You don't need to follow any special legal process to exercise these rights — a simple request is all it takes. We will process each request within 30 business days.
You have the right to know what information we hold about you. Upon request, we will provide a full summary of the data we have collected.
If any of your information is inaccurate, you have the right to have it corrected. This can be done through your account settings or by contacting support directly.
Unless legally required to retain it, you can request that your data be deleted after your account is closed.
You have the right to receive a copy of your personal data in a structured format that can be transferred to another service.
You have the right to object to your data being used for specific purposes, particularly direct marketing.
You also have the right to request that processing be restricted while a dispute over the accuracy of your data is being resolved.
Kg992 may update this privacy policy from time to time — particularly when new services are introduced, technology changes, or legal requirements evolve. For any significant changes, we will notify you in advance via your registered email, and the "Last Updated" date at the top of this page will be revised. Continued use of the site after any changes constitutes your acceptance of the updated policy. We recommend revisiting this page periodically to stay informed.
For any questions about our privacy policy, requests to exercise your rights, or complaints, please get in touch using the details below. Our team aims to respond within 48 hours. For general inquiries, visit our FAQ You may also visit our page, where we've answered common questions about privacy and security.
Email: support@kg992.ws
Support hours: Mon–Fri, 9:00 AM – 9:00 PM (BST)
At kg992, your data is protected and your trust is respected. Join today for the best mobile gaming experience in Bangladesh and play with complete peace of mind. Visit our FAQ page to learn more.